Department: Division of Children and Families
Classification: Exempt
Supervisory Responsibility: None
Reports To: Family Services Coordinator
Salary Range: $32,000 – $40,000 annually

Function: To implement strengths based and family centered/family led family engagement and family support
services and programming.

Qualifications: Minimum of Bachelor’s Degree in Social Work, counseling or Human Services field with at
least 3 years of progressive experience working with economically disadvantaged families.

Principal Duties and Responsibilities:
Engage families through the establishment of a trusting relationship with assigned families
by providing meaningful and consistent client contact as specified in the EHS/HS Polices and
Assist families with the development and ongoing implementation of a family led Family
Partnership Agreement  with goals, objectives, and activities to meet the individual family’s needs.
Maintain documented evidence that assigned families are moving toward self-sufficiency.
Be knowledgeable of and utilize community resources. Serve as a liaison between families
and other community agencies advocating for parents as needed, and ensure each family is
provided information regarding community resources so that they may seek services on their
own behalf.
Provide or arrange for transportation for families as needed to and from medical and/ or
social services appointments, center functions, outings, social events, and employment.
Assist with providing families a variety of trainings, educational, and literacy opportunities in
cooperation with other agency staff and community organizations to strengthen their
knowledge of child development and employability.
Work collaboratively with Center Directors to ensure that center programming meets the
needs of children and families (when applicable).
Apply working knowledge of parent/child interaction, child development, and the dynamics
of child abuse and neglect to help clients improve parenting skills, reduce family stress, and
meet dependency needs of parents. Assist parents in developing problem-solving and coping
skills by providing supportive counseling and/or referring them to appropriate community
Assist health staff in assuring all assigned children have up-to-date medical information and
assist parents in strengthening their knowledge of health and nutrition.
Assist in the recruitment and enrollment of eligible children and families in WAGES Early
Head Start/Head Start programs.
Be knowledgeable and utilize WAGES Policy and Procedures, Work Plan, and Head Start
Program Performance Standards.
Inform supervisor immediately of circumstances which may require that a client be referred
to Child Protective Services because of “imminent” or “threatened” harm, abuse or neglect.
Plan, develop, and participate in all special events, groups, and activities that are initiated by
Child and Families.
Record and maintain written record of professional activities, client observations and
activities as required. Submit all reports in a timely fashion.
Assure each Master File is current and up to date including documented family contacts.
Attend staff development opportunities and obtain additional training as recommended by
supervisor throughout the program year.
Comply with all WAGES personnel policies.
Work cooperatively with agency staff, parents, volunteers and community to foster
coordinated and integrated program operations.
Support and interpret WAGES mission, programs, objectives, concepts, and goals.
Perform other job-related duties as assigned by the Supervisor or Family and Mental Health
Services Manager.

Required Skills and Abilities:
• Excellent written and oral communication skills
• Ability to provide empathic services
• Ability to relate to families served, good problem-solving skills
• Willingness and comfort in providing home visitation services
• Valid driver’s license

Physical, Mental and/or Visual Demands
• Must be able to sit and stand for extended periods to time throughout the day.
• Must be able to lift up to 35 lbs.
• Must be able to bend and stoop.
• Must be able to walk extended periods throughout the day for monitoring.
• Mental and visual concentration required for preparing and analyzing data using a computer.


To apply for this job email your details to jennifer@wagesnc.org