Fight against poverty

WAGES Family Social Worker

Department: Division of Children and Families
Supervisor: Family Services Coordinator

Function: To implement strengths-based and family-centered/family-led family engagement and family support services and programming.

Education: BA/BS degree in social work or other human services related field from an accredited college or university.
Experience: Working with children and families, preferably with economically challenged children and families.

Skills and Abilities:

  • Excellent written and oral communication skills
  • Ability to provide empathetic services
  • Ability to relate to children and families served
  • Good problem solving skills
  • Willingness and comfort in providing home visitation services
  • Valid driver’s license

Principal Duties and Responsibilities:

  • Engage families through the establishment of a trusting relationship with assigned families by providing meaningful and consistent client contact as specified in the Head Start/Early Head Start/Child Care Partnerships (HS/EHS/CCP) Policies and Procedures.
  • Assist families with the development and ongoing implementation of a family led Family Partnership Agreement with goals, objectives, and activities to meet the individual family’s needs.
  • Maintain documented evidence that assigned families are moving toward self-sufficiency.
  • Be knowledgeable of and utilize community resources. Serve as a liaison between families and other community agencies advocating for parents as needed, and ensure each family is provided information regarding community resources so that they may seek services on their own behalf.
  • Provide or arrange for transportation for families as needed to and from medical and/ or social services appointments, center functions, outings, social events, and employment.
  • Assist with providing families a variety of training, educational, and literacy opportunities in cooperation with other agency staff and community organizations to strengthen their knowledge of child development and employability.
  • Work collaboratively with Center Directors to ensure that center programming meets the needs of children and families (when applicable).
  • Apply working knowledge of parent/child interaction, child development, and the dynamics of child abuse and neglect to help clients improve parenting skills, reduce family stress, and meet dependency needs of parents.  Assist parents in developing problem-solving and coping skills by providing supportive counseling and/or referring them to appropriate community agencies.
  • Assist health staff in assuring all assigned children have up-to-date medical information, and assist parents in strengthening their knowledge of health and nutrition.
  • Assist in the recruitment and enrollment of eligible children and families in WAGES Early Head Start/Head Start/Child Care Partnerships programs.
  • Be knowledgeable of and utilize WAGES Policies and Procedures, Work Plan, and Head Start Program Performance Standards.
  • Inform supervisor immediately of circumstances which may require that a client be referred to Child Protective Services because of “imminent” or “threatened” harm, abuse or neglect.
  • Plan, develop, and participate in all special events, groups, and activities that are initiated by the Division of Children and Families.
  • Record and maintain written record of professional activities, client observations, and activities as required.  Submit all reports in a timely fashion.
  • Assure each Master File is current and up-to-date including documented family contacts.
  • Attend staff development opportunities and obtain additional training as recommended by supervisor throughout the program year.
  • Comply with all WAGES personnel policies.
  • Work cooperatively with agency staff, parents, volunteers, and the community to foster coordinated and integrated program operations.
  • Support and positively interpret WAGES mission, programs, objectives, concepts, and goals.
  • Perform other job-related duties as assigned by the Supervisor or Director for C&F.

Performance Dimensions:

  • Maintain program and fiscal integrity
  • Develop positive working relationships with team members and staff
  • Demonstrate productivity and efficiency
  • Interacts with vendors and staff in a professional, friendly, and hospitable manner

Physical, Mental, and/or Visual Demands:

Physical Requirements: Low physical effort required to sit or stand using keyboard and monitor. Ability to communicate verbally both in person, via telephone, or internet. Limited requirement for bending, stooping, lifting or walking. Maximum unassisted lift is 35 lbs. Mental and visual concentration required for preparing and analyzing data using a computer.

Equipment Used: Computer, telephone, scanner, copy machine, printer, fax, and other general office equipment


This position is a non- exempt position. The first 90 days of employment are considered an introductory, or orientation period for employees. During this time an employee may resign with or without cause. Likewise, an employee may be released with or without cause during the 90-day period considered the Introductory Period.

Employment is “at will” both during and after the orientation period.

This position description describes the general nature and level of work performed by the individual assigned to this position and should not be interpreted as all inclusive.  It does not state or imply these are the only duties and responsibilities assigned to the position.  The employee may be required to perform other job-related duties.  All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability. The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.

Compensation: $28,000-$32,000 (entry)

601 Royall Ave.
Goldsboro, NC 27534